The American Coin-Op Podcast

Workplace Violence Identification & Prevention

A deadly shooting at an industrial laundry brings the specter of workplace violence into focus for all laundry businesses. Carol Dodgen of Dodgen Security Consulting and Jay Juffre from ImageFIRST discuss warning signs, training, prevention and more.

Majers Coin Laundry, a Piece of Cinematic History

For six days in 2020, a large cast and crew took over Majers Coin Laundry to film scenes for "Everything Everywhere All at Once." The sci-fi dramedy released in 2022 won seven Academy Awards earlier this year, making the laundromat part of cinematic history. Store owner Kenny Majers recounts his laborious but moving experience.

Hiring and Retaining Good Workers in a Tough Labor Market

In a truly competitive job market, a laundromat owner's ability to hire well has never been more vital. Multi-store owners Jim Radovic and Tim Gill share their approaches to hiring and retaining good workers in this episode.

Bigger Capacity Can Deliver Bigger Results

Alliance Laundry Systems’ Mike Hand describes how offering large-capacity equipment can help decrease turnover plus attract customers eager to clean bulky items their home equipment can’t handle.

Complying with the Americans with Disabilities Act

New York City attorney Eric Sarver describes the ADA, identifies store areas most deserving of ownership attention, and warns of the problems that noncompliance could bring.

Staying on a Maintenance Schedule

Planning for and properly executing a preventative maintenance program keeps a laundry's money makers up and running. Michael "Stucky" Szczotka of distributor Eagle Star Equipment describes what's involved and the benefits.

Learning What the Customer Wants

Kristyn Van Ostern, co-owner of laundry services company Wash Street, details putting in the effort needed to know what type of people her laundry's customers are and why they visit her store instead of others nearby.

Making the Most of Attending a Trade Show

Greg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.

Taking Advantage of Seasonal Business Shifts

Different times of year can bring new service opportunities, so long as a vended laundry is willing to change with the seasons. Multi-store owner Omer Khan explains.

Demographics & More: Making Sense of the Numbers

Eric Meyers, general manager of the North America laundromat/on-premises laundry segment for Alliance Laundry Systems, defines the term and explains its importance to laundry success.