The American Coin-Op Podcast
Making the Best of Bad Reviews

Making the Best of Bad Reviews

December 30, 2020

Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Round-the-Clock Management

Round-the-Clock Management

November 25, 2020

Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

Freshen Things Up

Freshen Things Up

October 28, 2020

With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Commercial Account Strategies

Commercial Account Strategies

September 30, 2020

Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Building New vs. Rehabbing

Building New vs. Rehabbing

August 25, 2020

Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.

Insurance Basics

Insurance Basics

July 24, 2020

Steven Wright, vice president of business development for Irving Weber Associates, discusses dealing with common and not-so-common Laundromat risks and liabilities, including COVID-19.

Diving into Diversification

Diving into Diversification

June 22, 2020

Brendan Ristaino, sales manager for distributor Yankee Equipment, examines revenue-producing extra-profit centers that best complement a vended laundry business.

Slow-Day Turnaround

Slow-Day Turnaround

May 26, 2020

Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.

Evaluating Stores for Sale

Evaluating Stores for Sale

April 28, 2020

Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.

Answering the Competition

Answering the Competition

March 23, 2020

Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.

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