The American Coin-Op Podcast

Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.

When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.

What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.

Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.