The American Coin-Op Podcast

Dealing with Difficult Customers

Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

Fostering Teamwork in the Laundry

In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

Pricing Strategies

Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.

Coming Back from a Crisis

When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.

Getting into Laundry Pickup and Delivery

What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.

Making the Best of Bad Reviews

Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Round-the-Clock Management

Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

Freshen Things Up

With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Commercial Account Strategies

Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Building New vs. Rehabbing

Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.